Last updated: 25 July 2026
This Refund Policy applies to payments made to Caspian Lifesciences Private Limited (Caspian Diagnostic Centre) for diagnostic tests, packages and services.
Eligibility for refund
- Before sample collection / test processing: If you cancel a booking before the sample is collected or the test is processed, you are eligible for a full refund.
- After sample collection / processing: Once a sample has been collected and/or the test has been processed, the cost of that test is non-refundable, as laboratory resources and reagents have been consumed.
- Duplicate or failed payments: If you are charged more than once for the same booking, or money is deducted but the booking is not confirmed, the excess/failed amount is fully refunded.
- Service not rendered: If we are unable to provide a booked test, a full refund is issued for that test.
How refunds are processed
- Approved refunds are made to the original payment method.
- Refunds are typically processed within 5–7 business days of approval; the time for the amount to reflect depends on your bank/payment provider.
How to request a refund
Contact us on WhatsApp at +91 90593 41154, call the same number, or email info@caspianlabs.in with your booking details. Please see also our Cancellation Policy.