This Cancellation Policy applies to bookings made with Caspian Lifesciences Private Limited (Caspian Diagnostic Centre), including bookings paid online on caspianlabs.in via Razorpay.
How to cancel
You can cancel a booking by contacting us on WhatsApp or phone at +91 90593 41154, or by email at info@caspianlabs.in, quoting your booking details (for online-paid bookings, your Booking Ref or Razorpay Payment ID). For home collections, please cancel before our phlebotomist is dispatched wherever possible.
Cancellation windows
- Before sample collection / processing: Cancellation is free and, where a payment was made (including online prepayment), a full refund is issued as per our Refund Policy.
- After sample collection / processing: The test cannot be cancelled or refunded, as the sample has already been processed.
- Home-visit charge: Any home-collection visit charge paid online is refunded in full if you cancel before the phlebotomist is dispatched; once the phlebotomist has visited or been dispatched, that visit's charge is non-refundable. The charge for a scheduled second visit (e.g., a post-meal sample) that has not taken place is refundable.
Rescheduling
You may reschedule a booking or a home collection at no charge, subject to availability, by contacting us in advance. Online prepayments carry over to the rescheduled slot; no fresh payment is needed.
Cancellations by us
In rare cases we may need to cancel or reschedule (e.g., sample rejection, equipment downtime). In such cases we will inform you promptly and, where a payment was made and the test not delivered, issue a full refund.