Caspian Lifesciences Private Limited, operating as Caspian Diagnostic Centre, respects your privacy and is committed to protecting the personal and health information you share with us. This policy explains what we collect, why, and how we protect it.
1. Information we collect
- Identity & contact: name, age, sex, phone number, email, address.
- Health information: tests booked, samples, results and reports.
- Payment information: processed by our payment partner; we do not store card numbers, UPI PINs or bank credentials.
- Website usage: basic analytics to improve the site.
2. How we use it
- To register you, process bookings, collect samples and generate reports.
- To deliver reports and communicate about your tests (WhatsApp, SMS, email or call).
- To process payments, invoicing and refunds.
- To meet legal, regulatory and accreditation requirements.
3. Confidentiality of health data
Your test results are treated as confidential medical information. They are shared only with you, the referring doctor (where applicable), and authorised laboratory personnel — or where required by law.
4. Data security
We use appropriate technical and organisational measures, including SSL-encrypted transfer, role-based access and secure report delivery. Payment data is handled by a PCI-DSS-compliant payment gateway.
5. Sharing & disclosure
We do not sell your personal or health data. We may share it with service providers (e.g., reference laboratories, payment gateway) strictly to deliver our services, and with authorities where legally required.
6. Your rights
You may request access to, correction of, or a copy of your reports, and raise privacy concerns by contacting us. We retain records for the period required by medical and tax regulations.
7. Contact
For any privacy request or concern, contact info@caspianlabs.in or +91 90593 41154.